Get in Touch With Us
Got a question about something you have read on this site, spotted an error, or want to flag a concern about a casino we have covered? This page explains how to reach us, what kinds of messages we handle, and how quickly you can expect to hear back.
How to Reach the Team
Email is the best way to get in touch. We read every message that arrives and try to reply within two working days, though this can stretch slightly during busier periods. Please write to us at [email protected]
If you can, tell us upfront what your message is about — a review query, a correction, or general feedback. It helps us route your enquiry to the right person and cuts down on back-and-forth.
What We Can Help With
- Questions about our reviews — If something in our coverage of casinos not on GamStop, bonus terms, wagering requirements or payment methods needs clarifying, ask and we will do our best to explain it plainly.
- Corrections — Casino offers, licensing details and terms change often. If you spot something that looks out of date — a bonus figure, a payment option, a withdrawal limit — let us know and we will look into it.
- Content suggestions — If there is a topic around non GamStop casinos, sports betting, or casino payments you think we should cover, we are happy to hear it.
- Editorial or partnership enquiries — If you represent a casino brand or another organisation and want to discuss working with us, please explain who you are and what you have in mind.
- Concerns about gambling harm — If you are contacting us because gambling has become difficult to control, for yourself or someone close to you, say so in your message. We can point you towards independent support such as GamCare, and towards information on GAMSTOP, self-exclusion and deposit or loss limits.
What We Cannot Do
We are a research and review publisher, not a casino operator. This means we cannot process deposits or withdrawals, resolve a dispute you are having with a specific casino's cashier team, or access anyone's player account. For issues of that kind, the casino's own customer support and complaints procedure is the correct first step, and if that does not resolve things, a licensing body or independent dispute service relevant to that operator may be able to help.
We also cannot verify or guarantee that any casino we mention will honour a particular bonus, payout time or withdrawal limit at the moment you play. Terms on non GamStop sites change, and material conditions — wagering requirements, minimum deposits, maximum bonus bets, expiry dates — should always be checked directly with the casino before you commit any money. Our roundup of trusted non GamStop casinos in the UK is a good starting point if you want to compare current offers side by side.
How We Handle Your Message
Every email is read by a person, not filtered through an automated response system. Once we have looked into your query — whether that means checking a fact, reviewing a bonus's current terms, or simply answering a question — someone will reply directly.
We aim to respond within two working days. If your enquiry needs more digging, for example a correction that involves rechecking a casino's published terms, it may take a little longer, and we will say so if that is the case.
Accuracy Matters to Us
Online casino terms, ownership structures and licensing arrangements shift regularly, and non GamStop operators in particular can change their offers, payment methods or withdrawal conditions without much notice. We rely on published casino terms and our own research when writing our reviews, and we welcome readers who help us keep that information current. If something we have written affected a decision you made, good or bad, we would rather know about it than not.
Before You Get in Touch
A few quick checks can save you a reply cycle:
- If your question is about a specific bonus or wagering requirement, have the casino name and the offer wording to hand.
- If you are reporting an error, a link to the page and the detail you think is wrong helps us fix it faster.
- If you need support around gambling behaviour rather than a factual query, mention this clearly so we can point you to the right organisation straight away.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we would rather hear from you than have you left with an unanswered question.